Yes, we will email you your design, showing you the hand-drawn outline created from the picture uploaded via our website.

If we do not hear back from customers in 24 hours with any changes, we will process the garment as usual with the design as shown to avoid any production and delivery delays.

Our standard processing time typically ranges from 4-7 business days.

Please remember that the shipping period doesn't include the time it takes for your order to be delivered after leaving our studio.

If you have a specific deadline, leave a note in your shopping cart, and we'll do our best to meet it. We usually ship within (4 - 7 business days), but during busy times, it might take up to 2 weeks. Your order confirms your understanding of these time frames.

Please consider our processing times, especially for special occasions. Order in advance to ensure your items arrive on time.

All our products are unisex and relaxed fit. If you want a wearable-oversized fit, go with your usual size. If you're looking for an extra cosy, more dramatically oversized fit, size up.

All the products include a detailed size chart, so please check the measurements carefully before purchasing, and don't hesitate to reach out if you are still unsure!

Even though we're always extremely careful when making and processing orders, sometimes things just slip through the cracks. If there is a problem with your order, please reach out to me via email at timeless.stitches.shop@gmail.com with a description of the problem and your order number.

If you have any questions or concerns, please reach out to us via our contact page or directly through email - timeless.stitches.shop@gmail.com

We're here to assist and address any concerns you may have.

At the heart of our brand is a commitment to crafting personalized and distinctive clothing items tailored just for you. Due to the unique nature of each piece being custom-made, we, unfortunately, cannot accommodate exchanges or returns.

However, our highest priority is your satisfaction.

If you happen to receive a faulty item, you must notify us within 48 hours from when you received the order. Along with pictures of the issue to timeless.stitches.shop@gmail.com with the subject 'Faulty' and include your order number.

Your happiness with your purchase is our top concern, and we appreciate your understanding of our policy.